Pro Tracking 
Quality Process Performance
 

Quality Process Performance

Order Processing
Quality Indices 2009 2010 2011
Orders Processed Same Day 99.9% 99.9% 99.9%
Picking Accuracy 99.6% 99.7% 99.7%
Clerical Accuracy 99.9% 99.9% 99.9%
       
Administrative Support
Quality Indices 2009 2010 2011
Billing Accuracy 99.9% 99.9% 99.9%
Physical Inventory Accuracy * 99.9% 99.9% 99.9%
* Within customer established tolerances
       
Claims
Quality Indices 2009 2010 2011
Claims Free Shipments 99.9% 99.9% 99.9%
Claims Free Revenue 99.9% 99.9% 99.9%
       
Safety
Quality Indices 2009 2010 2011
Average Hours Worked Between OSHA Lost Time Injuries* 35,724 73,700 137,434
Hazardous Materials Incidents 0 0 0
       
* All injuries are recorded (no matter how minor). All are evaluated for corrective action.
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Northeast Regional LTL, TL and Warehousing & Distribution – with service to Puerto Rico.
Contact us for more information about our indoor warehouse rail siding and transloading services.
©2012 A. Duie Pyle  |  650 Westtown Road, P.O. Box 564  |  West Chester, PA 19381-0564  |  800-523-5020